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Deposits May 3, 2010

Posted by UWinnipeg Campus Living in housing, rates and fees.
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The deposit reserves the room. During the application process the applicant reserves a residence room by paying a deposit on their application. Paying this deposit commits the applicant to signing and completing a contract. If the deposit is paid but the applicant does not move in or otherwise fails to complete a contract, the deposit will not be refunded.

The deposit covers against small damages. The Campus Living deposit becomes refundable after the completion of a contract. The deposit helps to cover small cleaning and repair costs after a resident moves out. For example, if a resident makes a hole in a wall of their room, the cost of repairing the wall is deducted from the deposit refund. Examples of deposit deductions are dirty areas in the room, marks on walls and floors, and other cleaning or repairs.

Early Terminations and Forfeit of Deposit: In certain cases the deposit is forfeited, (i.e. not refunded), such as when the resident does an early contract termination or is evicted. The forfeiting of the deposit occurs in addition to the payment of an early termination fee as well as any other outstanding charges on the account at the time of check out.

For more information about early terminations see Part 1 (Administration) of the Contract ».

The Deposit Refund Process

This section will explain why the Campus Living deposit can take a while to receive – over a month in some cases. Before you contact the Housing Office with questions about your damage deposit, please read this page first.

Usually it takes about 1 month after the check-out date to receive a deposit refund (although it can take longer in some cases). During this time, a number of things happen:

Check-out inspection. First we compare the damages of the resident’s room at the time of check-out to its condition described on the check-in. If any damages are noticed compared to the room’s original condition, the Housing Office will charge the student the cost of repairing/cleaning these damages. With respect to cleanliness, the room is expected to be perfectly clean, regardless of the room’s cleanliness at check-in.

Paperwork. Next, the Housing Office reviews the check-out reports and the cleaning bills for each room. This can take up to a few weeks as check outs for hundreds of residents are processed at once. After this process is complete the refund is submitted to the financial services who is responsible for creating the refund cheques, bank drafts, and wire transfers.

Types of refunds. The type of refund depends on the resident’s Forwarding Address*. Cheques are issued to all Canadian forwarding addresses, while either bank drafts for wire transfers are issued to international forwarding addresses. (Residents with international address will be asked by email which option they prefer.) Refunds CANNOT be issued to credit cards or as cash.

* Refunds are not issued to a resident unless they have a Forwarding Address specified on the StarRez Portal ». Residents can update their Forwarding Address on the Profile page of the StarRez Portal.

When to contact the Campus Living

Within one month from check-out. Because the refund process takes some time, there is no point asking about refunds within the 2-3 weeks of checking-out from residence.

After two-months from check-out. If the resident has not received the refund by mail after two months, please contact the Housing Office. We will be able to check the status and amount of the refund, and whether it has been issued.

DISCLAIMER: The information in this post is current as of May 5, 2014, but is subject to change based on infrastructure and policy changes at The University of Winnipeg. In the event that changes are made to our policies, the Housing Office makes every effort to communicate these changes to residents. Like our Facebook Page » to receive the latest news about Housing Office policies and events.


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